Refund policy
At Gulabi Closet, we strive to provide high-quality products and a great shopping experience. Please read our return and refund policy carefully.
1. Return Eligibility
We accept returns under the following conditions:
The item must be unused, unwashed, and in original condition
Tags must be intact
Return request must be made within 7 days of delivery
Item must not be damaged or altered
2. Non-Returnable Items
The following items are not eligible for return:
Sale or discounted items
Customized or made-to-order products
Accessories (if applicable)
3. Return Process
To initiate a return:
Email us at [shwetasudeepsingh@gmail.com] with your order number and reason
Share product images (if damaged/defective)
Once approved, we will provide return instructions
4. Refund Policy
Refunds are processed once we receive and inspect the returned item
Approved refunds will be credited to the original payment method within 5–7 business days
Shipping charges (if any) are non-refundable
5. Damaged or Wrong Product
If you receive a damaged or incorrect product:
Contact us within 48 hours of delivery
Provide photos/videos for verification
We will arrange replacement or refund at no extra cost
6. Cancellation Policy
Orders can be cancelled within 24 hours of placing the order
Once shipped, orders cannot be cancelled